We are here to help. Whether you have a question about a tool, need help with a file, want to report a bug, or have an idea for a feature, reach out and we will get back to you as quickly as possible.
Email us
support@videotools.online
This is the fastest way to reach our team. We read every message and respond within 24 to 48 hours on business days. For urgent issues with a paid plan, include your account email and a short description of the problem so we can prioritize your request.
What to include in your message
Tell us which tool you were using, the file format you uploaded, and what happened. If you saw an error message, copy the exact text. If a file failed to process, mention its size and format. The more detail you share, the faster we can reproduce the issue and fix it.
Feature requests
We build VideoTools based on what users actually need. If a tool is missing or a workflow feels slow, tell us. Describe the task you want to complete and how you currently handle it. We review every suggestion and ship improvements regularly.
Bug reports
If a tool produces a broken output, crashes, or gives an unexpected result, report it. Include the tool name, your browser and device, and the steps you took before the problem appeared. Screenshots help. We take bugs seriously and fix them fast.
Billing and account questions
For questions about your plan, upload limits, or cancellation, email us with your account address. You can cancel any subscription from your dashboard at any time, and we will confirm the change. No long forms, no phone queues, no runaround.
Privacy and data requests
If you need information about how we handle your files or want to request deletion of account data, contact us with the subject line "Privacy Request." We respond to all privacy inquiries within the timeframes required by applicable law.
Business and partnerships
For API access, white-label inquiries, or partnership opportunities, email us with the subject line "Business Inquiry." Include a short description of your use case and the volume you expect. We will follow up with details on pricing and integration.
Response times
We aim to respond to every message within 48 hours. Paid plan users get priority support and typically hear back the same business day. During peak periods, responses may take slightly longer, but we never ignore a message.
Mailing address
VideoTools
Email: support@videotools.online
Website: https://videotools.online
We do not offer phone support at this time. Email is the most reliable way to reach us, and it lets us track every request so nothing gets lost. If your issue is urgent, mark your subject line "Urgent" and explain why. We will do our best to help.
Thank you for using VideoTools. Your feedback makes the platform better for everyone.